Medical Office Specialist - with Medical Experience
Full Time • Las Vegas, Nevada
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
WHO you are / What we’re looking for
You are a highly organized, detail-oriented professional with excellent customer service skills. You thrive in fast-paced medical office settings, communicate effectively both verbally and in writing, and are proficient in Microsoft Office, Adobe Acrobat, and Electronic Health Record (EHR) systems. You have a High School Diploma or GED and at least 2 years of experience in customer-facing roles. You are committed to providing exceptional patient experiences while supporting the operational needs of the practice.
HOW you will contribute / Key responsibilities
- Greet patients warmly, in-person and over the phone, creating a positive first impression.
- Answer incoming calls, take detailed messages, and transfer calls to the appropriate team member.
- Schedule patient appointments and verify insurance eligibility during scheduling.
- Provide coverage for the Front Desk Receptionist as needed.
- Check in new patients, update existing patient demographics, and ensure all forms are completed, signed, and dated.
- Collect co-pays and outstanding balances, providing receipts as necessary.
- Facilitate patient flow by notifying the appropriate Medical Assistant of patient arrivals.
- Communicate patient issues (delays, no-shows, concerns) effectively to the care team.
- Maintain a clean and organized workspace.
- Adhere to professional standards, policies, procedures, and regulatory requirements (OSHA, HIPAA).
- Support the mission, vision, and values of the organization through your actions and behavior.
- Perform other duties as assigned to support smooth office operations.
OUTCOME / Why it matters
By performing these duties efficiently and professionally, you ensure patients receive a seamless, positive experience at every point of contact, while supporting the practice’s operations and compliance standards. Your contributions directly impact patient satisfaction, team efficiency, and the overall success of the practice.
Qualifications & Requirements
- High School Diploma or GED
- Minimum 2 years of customer service experience
- Excellent oral and written communication skills
- Highly organized and detail-oriented
- Strong problem-solving abilities
- Exceptional patient satisfaction skills
- Competent in Microsoft Office, Adobe Acrobat, EHR systems
Work Environment & Physical Requirements
- Professional office environment
- Must be able to sit for extended periods and lift/carry up to 10 lbs
Other Notes
- This role has no supervisory responsibilities.
- Duties may change at any time with or without notice.
- Reasonable accommodations will be made for individuals with disabilities to perform essential functions.
Join PriMMed and work with talented and compassionate colleagues who are leading the advancement of pain management and patient care in Southern Nevada.
PriMMed is treating pain differently. Our advanced pain specialists work as a team, developing an individualized treatment and management plan. With countless patients reporting meaningful success, our model acknowledges the complexity of treating pain.
The team at PriMMed is comprised of physicians, therapists and others all of which working together to provide personalized care for our patients.
PriMMed is treating pain differently. Our advanced pain specialists work as a team, developing an individualized treatment and management plan. With countless patients reporting meaningful success, our model acknowledges the complexity of treating pain.
The team at PriMMed is comprised of physicians, therapists and others all of which working together to provide personalized care for our patients.
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