Medical Office Specialist / Front Desk Specialist
Full Time • Las Vegas, Nevada
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Medical Office Specialist
CELLAXYS | Regenerative Medicine Practice
Who We Are
At CELLAXYS, our mission is bold and transformative:
To replace 100,000 surgical procedures with stem cell therapies over the next three years by providing patients with effective, minimally invasive alternatives to surgery.
We deliver a premium, concierge-style patient experience within a highly specialized regenerative medicine environment. As a self-pay practice, our front office team plays a critical role in guiding patients through their treatment journey with clarity, confidence, and exceptional service.
This is not a traditional front desk position.
It is a patient-journey ownership role within an innovative clinical setting.
It is a patient-journey ownership role within an innovative clinical setting.
Position Summary
The Medical Office Specialist oversees both check-in and check-out coordination, ensuring each patient receives a seamless, welcoming, and elevated experience from arrival through follow-up.
As the first and last point of contact, this role supports:
- patient education
- scheduling coordination
- documentation accuracy
- payment collection
- procedure preparation
- in-clinic marketing support
Success in this position requires strong ownership of the entire patient journey — from initial inquiry through treatment completion.
Regenerative medicine experience is required.
Cash-based practice experience is strongly preferred.
Cash-based practice experience is strongly preferred.
What You Will Do
Patient Experience & Front Desk Operations
- Welcome patients promptly with professionalism and warmth
- Verify and update patient demographics in the EHR
- Ensure intake and consent documentation is complete
- Notify clinical staff of patient arrival
- Maintain a polished, high-end lobby environment
- Open and close the front office daily
Scheduling & Care Coordination
- Schedule consultations, procedures, and follow-up visits
- Coordinate treatment timelines with providers and patients
- Review provider documentation to confirm next steps
- Support patient flow in a concierge-style environment
- Actively manage patient progression through treatment plans
- Ensure follow-through at every patient touchpoint
Financial Coordination (Self-Pay Practice)
- Clearly explain treatment pricing and payment expectations
- Collect and process payments accurately
- Provide receipts and documentation as needed
- Maintain professionalism and transparency when discussing fees
Administrative & Clinical Support
- Scan and upload documentation into eClinicalWorks (eCW)
- Prepare procedure paperwork and consent forms
- Update Salesforce and Leading Reach daily
- Process incoming mail and administrative correspondence
- Maintain refreshments and front-office presentation standards
- Support in-clinic marketing initiatives and patient engagement efforts
Compliance & Professional Standards
- Maintain strict HIPAA compliance
- Coordinate communication between patients and clinical staff
- Uphold CELLAXYS service standards and mission-driven culture
- Support additional responsibilities as assigned by leadership
Required Qualifications
- High School Diploma or equivalent
- Minimum 1 year medical office experience
- Regenerative medicine experience (required)
- Experience in a cash-based/self-pay practice (preferred)
- Familiarity with medical terminology and HIPAA standards
- Experience with eClinicalWorks (preferred)
- Strong communication and patient service skills
- Excellent attention to detail and multitasking ability
- Professional demeanor and reliability
- Bilingual skills are a plus
Work Environment & Physical Requirements
- Professional regenerative medicine clinic setting
- High level of patient interaction
- Prolonged computer use and sitting
- Light lifting up to 20 lbs
Why Join CELLAXYS?
At CELLAXYS, you won’t just support patients — you’ll help change how medicine is delivered.
Join a team that:
- pioneers non-surgical regenerative treatment solutions
- delivers high-touch concierge patient care
- values professionalism, accountability, and growth
- supports innovation in modern medical care
- contributes to a mission transforming surgical alternatives nationwide
CELLAXYS is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
If you have regenerative medicine experience and thrive in a patient-focused, cash-based clinical environment where ownership of the patient journey matters — we encourage you to apply today. ✨
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PriMMed is treating pain differently. Our advanced pain specialists work as a team, developing an individualized treatment and management plan. With countless patients reporting meaningful success, our model acknowledges the complexity of treating pain.
The team at PriMMed is comprised of physicians, therapists and others all of which working together to provide personalized care for our patients.
PriMMed is treating pain differently. Our advanced pain specialists work as a team, developing an individualized treatment and management plan. With countless patients reporting meaningful success, our model acknowledges the complexity of treating pain.
The team at PriMMed is comprised of physicians, therapists and others all of which working together to provide personalized care for our patients.
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Growth and Promotion Opportunities
Free Uniforms
Competitive Benefits