Office Supervisor
Full Time • Pahrump, Nevada
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
OFFICE SUPERVISOR (CLINIC OPERATIONS LEAD)
WHO WE ARE LOOKING FOR
We are looking for an operations leader—not just a supervisor.
This role is for someone who naturally takes ownership of chaos and turns it into structure.
The ideal candidate:
- Leads calmly in fast-paced, high-volume clinical environments
- Notices operational breakdowns before they become problems
- Holds staff accountable while maintaining professionalism and respect
- Understands both front office flow and clinical operations
- Can balance people management, patient experience, and provider support at the same time
- Is comfortable being the “go-to” person when the clinic needs direction
If you need constant direction, this role will not be a fit.
If you naturally fix systems, align people, and improve workflow—you will thrive here.
If you naturally fix systems, align people, and improve workflow—you will thrive here.
WHAT YOU WILL DO
You will oversee daily clinic operations across front office, back office, and procedural flow, ensuring the entire system runs efficiently and consistently.
OPERATIONAL LEADERSHIP
- Supervise front office and administrative staff to ensure accountability and performance standards
- Monitor daily workflow including check-in/out, scheduling, phones, and insurance verification
- Identify and resolve operational bottlenecks in real time
- Serve as primary escalation point for staff and workflow issues
- Ensure smooth coordination between front office, clinical staff, and providers
STAFF MANAGEMENT & SCHEDULING
- Build and manage staff schedules based on provider and patient demand
- Coordinate PTO, call-outs, and coverage adjustments
- Ensure appropriate staffing levels at all times
- Align staffing structure with clinic volume and operational needs
- Support onboarding and training of new team members
PROVIDER & CLINICAL SUPPORT
- Partner with providers to ensure smooth daily clinic flow
- Support procedural scheduling and adjustments
- Communicate schedule changes and clinic updates clearly to staff
- Anticipate provider needs to reduce delays and interruptions
PATIENT EXPERIENCE & SERVICE QUALITY
- Maintain a consistent, high-quality patient experience from arrival to departure
- Address patient concerns and service recovery when needed
- Ensure professionalism, speed, and accuracy at every touchpoint
- Reinforce a culture of patient-centered care across all staff
COMPLIANCE & CONTROL
- Ensure strict adherence to HIPAA, OSHA, and internal policies
- Reinforce confidentiality, safety, and regulatory standards daily
- Support audits, inspections, and compliance readiness
- Ensure staff follow standardized workflows and SOPs
OPERATIONS & RESOURCES
- Oversee inventory and supply levels to ensure clinic readiness
- Coordinate vendor communication and service delivery issues
- Track equipment needs, maintenance, and replacements
- Ensure operational resources align with clinic demands and budget
REVENUE CYCLE SUPPORT
- Support front office with payment collection processes
- Assist with billing questions and patient financial concerns
- Partner with RCM teams to resolve operational billing issues
- Help reduce friction between clinical operations and revenue cycle workflows
TRAINING & CROSS-DEPARTMENT LEADERSHIP
- Work closely with Practice Administrator, HR, RCM, and clinical leadership
- Support onboarding, training, and ongoing staff development
- Reinforce SOP adherence across departments
- Help drive consistency in performance and workflow execution
WHAT SUCCESS LOOKS LIKE
Success in this role means:
- The clinic runs smoothly without constant escalation
- Staff know expectations and consistently meet them
- Providers experience minimal operational friction
- Patients experience a seamless, professional journey
- Problems are solved before leadership needs to step in
ACCOUNTABILITY (WHAT YOU OWN)
You are accountable for:
- Day-to-day operational performance of the clinic
- Staff productivity, behavior, and scheduling execution
- Patient flow efficiency and experience quality
- Compliance adherence across all teams
- Stability and predictability of clinic operations
- Escalation management and real-time problem solving
QUALIFICATIONS
- Bachelor’s degree in healthcare administration, business, or related field preferred
- 3+ years medical office management or supervisory experience
- Experience with eClinicalWorks (eCW) or similar EMR system
- Strong understanding of pain management terminology and workflows
- Proven leadership, communication, and organizational ability
- Ability to manage people, processes, and priorities simultaneously
WORK ENVIRONMENT
- Fast-paced medical clinic environment
- High patient volume and multi-department coordination
- Requires strong presence, responsiveness, and adaptability
- Frequent interaction with staff, providers, and leadership
Join PriMMed and work with talented and compassionate colleagues who are leading the advancement of pain management and patient care in Southern Nevada.
PriMMed is treating pain differently. Our advanced pain specialists work as a team, developing an individualized treatment and management plan. With countless patients reporting meaningful success, our model acknowledges the complexity of treating pain.
The team at PriMMed is comprised of physicians, therapists and others all of which working together to provide personalized care for our patients.
PriMMed is treating pain differently. Our advanced pain specialists work as a team, developing an individualized treatment and management plan. With countless patients reporting meaningful success, our model acknowledges the complexity of treating pain.
The team at PriMMed is comprised of physicians, therapists and others all of which working together to provide personalized care for our patients.
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